Privacy Policy

Last updated: July 20, 2026

Teak Utensils ("we," "our," or "us") operates the website https://teakutensils.com. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or make a purchase from our site.

1. Personal Information We Collect

We collect various types of personal information to provide and improve our services to you. This includes:

• Contact Information: Name, email address, shipping address, billing address, and phone number.
• Payment Information: Credit card details, bank account information, or other payment method details. Please note that we do not directly store full payment card details; this information is securely processed by our third-party payment processors.
• Order Information: Details about the products you purchase, transaction history, and order fulfillment status.
• Device and Usage Information: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other diagnostic data.
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (see Section 3).
• Communication Data: Records of your communications with us, such as customer service inquiries.

2. How We Collect Your Personal Information

We collect personal information through various methods:

• Directly from You: When you create an account, place an order, subscribe to our newsletter, fill out forms, or contact us directly.
• Automatically: As you navigate through the site, we collect device and usage information through cookies, web beacons, and other tracking technologies.
• From Third Parties: We may receive information from third-party services, such as payment processors or analytics providers, to facilitate our services.

3. Purpose of Data Collection

We use your personal information for the following purposes:

• Order Fulfillment: To process and fulfill your orders, including shipping products, processing payments, and providing order confirmations.
• Customer Service: To respond to your inquiries, provide support, and manage your account.
• Marketing and Promotions: To send you promotional offers, newsletters, and information about our products and services, where you have consented to receive such communications.
• Analytics and Improvement: To analyze website usage, understand customer preferences, improve our website functionality, and develop new products and services.
• Security and Fraud Prevention: To detect and prevent fraudulent transactions and other illegal activities, and to protect the security of our website and users.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Advertising and Targeting: To deliver targeted advertisements to you on our website and third-party platforms based on your interests and browsing behavior.

4. Third-Party Services That Receive Data

We share your personal information with third-party service providers to help us operate our business and provide our services. These third parties include:

• Payment Processors: Such as Stripe, PayPal, or other secure payment gateways, to process your payments. We do not store your full payment card details.
• Shipping Carriers: Such as USPS, UPS, FedEx, or DHL, to deliver your orders.
• Analytics Providers: Such as Google Analytics, to understand how users interact with our website and improve our services. These services may collect data about your usage and device information.
• Advertising Platforms: Such as Google Ads, Meta (Facebook/Instagram), TikTok, and Snapchat, to deliver targeted advertisements and measure the effectiveness of our campaigns. These platforms may use tracking pixels and cookies to collect data about your interactions with our site.
• Customer Support Platforms: To manage customer inquiries and communications.
• Email Marketing Services: To send newsletters and promotional emails.

These third parties are obligated to protect your information and use it only for the purposes for which it was disclosed.

5. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and for advertising purposes.

• What are Cookies? Cookies are small text files placed on your device by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
• Types of Cookies We Use:
  • Strictly Necessary Cookies: Essential for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.
  • Performance Cookies: Allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.
  • Functional Cookies: Enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
  • Targeting/Advertising Cookies: May be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.
• Your Choices: You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period may vary depending on the type of data and the purpose of processing. For example, we typically retain order information for a longer period for tax and warranty purposes.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Erasure ("Right to be Forgotten"): You have the right to request that we delete your personal information, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Right to Object: You have the right to object to our processing of your personal information, under certain conditions, particularly for direct marketing purposes.
• Right to Opt-Out of Sale/Sharing (CCPA): If you are a California resident, you have the right to opt-out of the "sale" or "sharing" of your personal information. We do not "sell" your personal information in the traditional sense. However, certain sharing of data with advertising partners may be considered a "sale" or "sharing" under CCPA. You can exercise this right by contacting us.
• Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below.

8. Children's Privacy (COPPA Compliance)

Our website is not intended for children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have collected personal information from a child under the age of 13 without verification of parental consent, we will take steps to remove that information from our servers. If you believe that we might have any information from or about a child under 13, please contact us at support@teakutensils.com.

9. How Policy Updates are Communicated

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: support@teakutensils.com

Website: https://teakutensils.com